What’s the latest on my order?
So, you’ve made your order & now you’re eagerly awaiting it’s arrival! Good news, you can track your order here. This will let you know the latest updates on your order status. You will need to log in using your account details & then you’ll be right up to date with your order status.
Once you’re order has been placed, the first status will be ‘processing’. This means that the payment has been received & the workshop will receive a notification of your order. Once they have completed your order, your order status will be updated to ‘complete’. This means that item has been created & finished to your requirements & it’s ready to ship. Once it’s been marked complete it should only take 2-3 working days to reach you once it’s with the courier.
Please check the delivery times stated below on your confirmation email. We are unlikely to be able to provide an update if you haven’t received the ‘order complete’ email. Please allow the allocated delivery times before contacting us for an update.
Please also bear in mind that our items are handmade by small workshops around the UK. This means they take a little while to put together & personalise especially for you! At busy periods our little workshops work day & night to finish your items with care and attention. We really appreciate your patience & thank you for supporting small businesses!